To automate the process of measuring customer experience, our team used a platform from Microsoft that allows you to solve business problems with a minimum amount of code, namely, Power Automate RPA system and Modern WorkPlace applications. After the introduction of a process of regular measurement of customer experience, the company began to transform.

On a regular basis, the system automatically asks our customers what they think of us, they will recommend us and thanks to this information we update the company’s development plan, we know exactly what will be best for our customers, what worries them and what new services they want… All this gives us the opportunity to be flexible and always remain competitive – we know exactly what our customers want and how we can achieve it ”- says the commercial director of the company.

The implementation was accompanied by rather laborious training and testing of personnel, which made it possible to perform metric profiling of the team (data driven management), as well as develop new talents in the team with growth rates of + 300%. A new level of customer experience is our key priority, and now we actually have all the tools to make our customer service even deeper.

Trinity Group turned to Indi Vision to create a CRM-based catalog management system. The goal was achieved by creating Microsoft Dynamics CRM as the core of the product and service catalog management system. This solution allowed us to combine the functionality of a modern CRM and a light, attractive design of an actual site. To optimize the work of the company and manage operational activities, a set of solutions from Microsoft Modern WorkPlace was used.